Privacy Policy

This Privacy Policy describes how GRAINSHIFT ("we," "us," "our") collects, uses, and protects information when you visit this site or place an order with us.

Information We Collect

We collect information you provide directly, such as:

• Contact details: name, email address, shipping and billing address, phone number.
• Order details: items purchased, order history, payment confirmation (payment card numbers are handled by our payment processor, not stored by us).
• Communications: messages you send us via email or contact forms.

We also collect certain information automatically, including device type, browser, IP address, pages visited, and how you interact with the site, via cookies and similar technologies.

How We Use It

We use the information we collect to:

• Process and fulfill orders, including shipping and customer support.
• Send order confirmations, shipping updates, and, if you opt in, marketing emails.
• Improve our site, products, and customer experience.
• Detect and prevent fraud or misuse of our site.
• Comply with legal obligations.

Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site functionality, like checkout.

Third-Party Sharing

We don't sell your personal information. We do share limited information with trusted service providers who help us run GRAINSHIFT, such as:

• Shopify: our e-commerce and payment platform.
• Shipping carriers: to deliver your order.
• Email & SMS platforms: for order updates and, with consent, marketing.
• Analytics providers: to understand site performance.

These providers only receive the information needed to perform their service and are required to protect it.

Data Retention

We retain order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes. Marketing data is retained until you unsubscribe or request deletion.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

Children's Privacy

GRAINSHIFT is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we'll remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.